Last Updated: 2/2/2025

At United Catering Kitchen Equipment, we strive to ensure your complete satisfaction with every purchase. This policy outlines the terms for returns, refunds, and exchanges of commercial kitchen equipment bought from our website or showroom.

By making a purchase with us, you agree to the terms of this policy.

1. Eligibility for Returns & Refunds

New Equipment

  • May be returned within 14 days of delivery if:
    • The item is unused, in original packaging, and in resalable condition.
    • You provide a valid proof of purchase (invoice/receipt).
  • Restocking fee: 10–20% may apply (unless the return is due to our error).

Used/Refurbished Equipment

  • Returns accepted within 7 days if:
    • The item does not match its described condition.
    • There is a verified defect not disclosed at the time of sale.
  • No returns for buyer’s remorse (unless agreed otherwise).

2. Non-Returnable Items

The following cannot be returned unless defective:

  • Custom-made or specially ordered equipment.
  • Items marked “Final Sale” or “As-Is.”
  • Products damaged due to misuse or improper installation.

3. Return Process

  1. Contact Us within the return window:
  2. Provide:
    • Order number.
    • Photos/videos of the issue (if applicable).
  3. Approval: We will inspect the request and issue a Return Authorization (RMA) if eligible.
  4. Shipping:
    • Buyer covers return shipping unless the return is due to our error.
    • Equipment must be securely packed to avoid damage in transit.

4. Refunds

  • Processing Time: 5–10 business days after we receive and inspect the returned item.
  • Original Payment Method: Refunds will be issued via the same payment method (e.g., credit card, bank transfer).
  • Partial Refunds: Granted if the item is returned used, damaged, or missing parts.

5. Exchanges

  • Available for identical or similar items (subject to stock availability).
  • Customer covers shipping costs unless the exchange is due to our error.

6. Warranty Claims

  • New Equipment: Covered by the manufacturer’s warranty (terms vary by brand).
  • Used Equipment: 30-day limited warranty (unless stated otherwise).
  • Contact us for warranty support with proof of purchase.

7. Cancellations

  • Orders can be canceled within 24 hours if not yet shipped.
  • For custom orders, cancellations may incur fees.

8. Contact Us

For questions about returns or refunds:
United Catering Kitchen Equipment
📍 Address: [Your Physical Address, UAE]
📧 Email: support@united-uae.com
📞 Phone: +971 -527767333

Important Notes:

Disputes: Unresolved issues may be escalated to UAE consumer protection authorities.

Inspect Deliveries Immediately: Report damages within 48 hours of receipt.

Local UAE Returns: Faster processing than international returns.